Sherri Johnsen
sjohnsen@johnsen.org

 

201 Downing Forest Place

 

 


Summary: Nineteen years increasingly responsible experience in the areas of writing, configuration, and documentation in the high tech arena. I have expertise in the supervision and management of people and projects, handling difficult customers, and building departments from the ground up.

Employment History:

Cisco Systems, San Jose, CA and RTP, NC
Senior Technical Writer

5/99-present

Design and maintain Cisco IOS and Catalyst OS documentation for the Catalyst 4500 series switches. Lead writer on multiple projects ensuring successful and timely deployment. Establish and maintain various organizational and communication techniques when working with remote co-workers to set goals and monitor success. Attend Development Engineering meetings, and disseminate information to writers. Maintain Oracle database integrity. Some project objectives include:

 

Shared Medical Systems, Oakland, CA
Senior Technical Writer

9/98-5/99

Designed and maintained Allegra user interface design documentation. Created and maintained documentation policy and procedures. Reviewed release notes and updated shared files or notified responsible writer of changes. Maintained and published team matrices. Attended Enabling Technology meetings and disseminated information to writers. Some objectives included:


Iomega Corporation, Milpitas, CA
Manager, Engineering Services

5/97-7/98

Led the creation of the configuration management, drafting, and document control functions for the Professional Products Division. Managed ISO 9000 certification for the division and overseas manufacturing sites. Chaired the CRB, CIB, and was a member of the corporate PDM implementation team whose goal was to bring Oracle and Agile into standard use for Iomega world-wide. Some function objectives included:

Quantum Corporation, Milpitas, CA
Technical Writer

3/96-5/97

Managed Documentation Control department and centralized services for the Information Systems organization. Wrote ISO 9000 compliant procedures for code/patch migration, LAN/WAN/telecom, and system/database administrator maintenance processes.

Technical Writer

1/93-3/96

Directed Documentation Control department. Wrote Manufacturing process instructions, service manuals, and ISO procedures. Ensured database quality and tracked volumes. Maintained department server including hardware/software upgrades. Managed and reported on the following projects:

Documentation Specialist via Interim Temporary Services

8/92-12/92

Created documents, maintained document histories, and tracked volumes. Coordinated conversion of 150,000 pieces to microfilm. Analyzed ISO 9000 ECs and made recommendations for certification.

Seagate Technology, Scotts Valley, CA
Senior Documentation Clerk

11/90-7/91

Managed satellite documentation department and supervised four clerks. Provided reports, filed requisition/purchase orders. Completed documentation export and microfilm history projects. Monitored quality and maintained volume of MECs. Maintained AutoCad Server.

Inmac - Datacom Division, San Jose, CA
Senior Documentation Clerk

1/90-9/90

Managed documentation department and supervised two clerks. Provided reports, filed requisition/purchase orders. Completed documentation export and microfilm history projects. Created and processed requests, deviations, stop orders, and release orders. Entered new and incorporated changes to existing documentation. Chaired CCB. Managed and coordinated transfer of documentation to overseas plants before plant closure.

 

TrendTemp, San Jose, CA
Documentation Clerk

1/87-1/89

Entered all electronics-related documentation. Incorporated all changes to parts lists and assemblies. Processed engineering requests for change, deviation, stop order, release order.

Education:

Bachelor of Science, Business Management

University of Phoenix, San Jose

 

Certificate:
Managing the Development of Technical Information

University of California, Santa Cruz - Extension

 

Certificate:
Computer Programming/Accounting Certification

Heald Business College